Terms and Conditions

By using the Mr Vitamins site, you agree to these Terms and Conditions. We reserve the right to modify the terms of this agreement. By continuing to use the Mr Vitamins site after we post any changes, you indicate your acceptance of the modified terms. The Mr Vitamins site operates from the Mr Vitamins stores located in Chatswood, Australia. Mr Vitamins makes no representation that materials on the website or in the stores are appropriate or available for use in other locations, and access to them from locations where part or all content is illegal is prohibited. People who choose to access the Mr Vitamins website from other countries do so by their own free will and are responsible for complying with their local laws. However products are only deliverable to Australian addresses.

Disclaimer

Users assume all responsibility and risk for using the Mr Vitamins website. Information provided on the Mr Vitamins website is provided on an “as is” basis. By using this website you consent to the possibility of delays, omissions, inaccuracies, or other issues in content. Furthermore, you agree that should you rely on this content, you are doing so at your own risk. In no way is Mr Vitamins liable to you or any third party for damages, including but not limited to, loss of use, loss of data, loss of profits, or business interruption. While we do our best to maintain current and correct information that is free of errors or viruses, Mr Vitamins does not guarantee that its website and its contents are free of these harmful components.

Medical Disclaimer

None of the information presented on the Mr Vitamins website is intended nor should be considered as a medical diagnosis or form of treatment. Content found on the Mr Vitamins website does not replace or undermine medical advice. This content is purely for your general knowledge and information not for purposes of self-diagnoses. Prior to starting any health, nutritional, or supplemental-related treatment, you should always seek the direction of a physician, medical practitioner, or an otherwise qualified health provider. At the same time, you should consult with a physician, medical practitioner, or an otherwise qualified health provider regarding any ongoing medical treatment or medical questions you may have.

Practitioner Only Products

When purchasing practitioner-only products from Mr Vitamins, it is the customer's responsibility to purchase the correct products prescribed to them by their practitioner(s) and to take them as they have been directed from their practitioner. Mr Vitamins will not be responsible if a customer provides us with incorrect information about their practitioner.

By agreeing to the terms and conditions, the customer is certifying that:

• They are over the age of 18
• They are purchasing Practitioner Only products for their own personal consumption
• The answers they have provided in the survey and to the prescribing practitioner are accurate and reflective of their current circumstances
• They will use the Practitioner Only products in accordance with the prescribing practitioner’s and manufacturer’s guidance

Personal Use

Pricing and Currency

Mr Vitamins strives to present accurate product images, pricing, and product information. Nevertheless, errors in images or pricing may occur. Should an item be listed with an incorrect price, information, or image, Mr Vitamins maintains the right to refuse or cancel any orders placed for that item. If an item is has the incorrect price, we will either contact you with instructions for completing the order or cancel your order and notify you of the cancellation. Prices and availability are subject to change without notice. The prices displayed on the Mr Vitamins website are listed in Australian (AUD) dollars. These prices are valid and effective only within Australia. Furthermore, all listed prices do not include shipping, handling, or sales tax. Charges for shipping, handling, and/or sales tax will be added to your invoice total. You are responsible for paying any shipping and handling charges as well as state, local, sales, or use taxes that may apply. Mr Vitamins does not ship products outside of the Commonwealth of Australia.

Copyright

All forms of design, text, graphics, icons, page headers, logos, sound, software and other content found on the Mr Vitamins website, including their positions, are the property of Mr Vitamins and/or its website developers. Such content is protected by international copyright law. Respective copyright owners reserve all rights to such content. All other trademarks, service marks, product and/or company names and logos that appear on the Mr Vitamins website are the sole property of their respective owners. Only for purposes of placing an order with Mr Vitamins are you permitted to develop an electronic copy and/or hard copy of certain portions of the Mr Vitamins website. Any other use, modification, distribution, replication, or exploitation than that mentioned above is strictly prohibited without prior written consent by Mr Vitamins.

Additional Assistance

If you do not understand these Terms and Conditions or if you have questions or comments regarding these Terms and Conditions, we invite you to contact us at Mr Vitamins, 324 or 394 Victoria Avenue, Chatswood NSW Australia. You may also call us at (02)9415-2866.

Loyalty Points

These Terms and Conditions were last updated April 1, 2022.

Privacy Policy

Mr Vitamins is committed to protecting your privacy. We use the information gathered to enhance your online experience. Please read on for more details about our privacy policy. Mr Vitamins will not sell its database of customer details or details about customers to a third party. We respect the right of our users to remain anonymous and will endeavour to not knowingly disclose user identities unless directed by a court of law.

When does Mr Vitamins disclose the information it collects to outside parties?

Mr Vitamins does not sell, trade, or rent your personal information to other parties. Mr Vitamins may release customer information when it is deemed necessary to comply with law, enforce the terms of our user agreement(s), or protect the rights, property, or safety of Mr Vitamins, our users, or others.

What information do we collect?

We may collect personal information that you provide to us when you:

i. Purchase, order, return, exchange or request certain information about our products and services;

ii. Contact a Call Center or customer service desk;

iii. Visit or subscribe with Mr Vitamins

iv. Provide us with comments or suggestions.

When you place an order through this website, we will ask for your name, phone number, mailing address, e-mail address, and credit card information (if your form of payment is a credit card). This allows us to process and fulfill your order successfully.

The information collected helps us to gain an understanding of your preferences and requirements in order for Mr Vitamins to provide information, goods and services that are of interest to you. This helps to enhance your experience on our website, mobile application, associated third party sites and shopping in our retail stores. Information collected is only accessible by specific employees, who are involved in providing and completing the service or transaction. Personal information may include your name, email address, home address, telephone number, age, sex and other relevant information that help us to carry out functions related to a service and offering.

We collect information through a variety of ways: via online shopping purchases, online account setup, in-store purchases, competitions, newsletter and text message subscriptions, rewards & loyalty programs, online correspondence, advertising, research, direct marketing, etc.  

How do we use and disclose personal information?

You consent to Mr Vitamins using your personal information for advertising and direct marketing purposes in order for us to inform you of our retail stores, goods, services or other matters that we believe would be of interest to you.

Mr Vitamins may disclose your personal information, and you consent to the its disclosure, to

• Related entities to Mr Vitamins for use in advertising, research or direct marketing
• Third parties engaged by us to perform functions or provide products and services on our behalf
• Our advertisers, agents, business partners and associates located in and outside Australia who may wish to send you information about our products and services

If you wish not to receive such information, you may unsubscribe by following the steps to unsubscribe presented in the communication you receive from us, or by directly emailing us. We will use reasonable endeavours to remove your personal information within a reasonable period of time from the receipt of your request.

Mr Vitamins reserves the right to disclose your personal information if required or authorised by law, or if it is reasonably necessary in our opinion to protect the rights and property of Mr Vitamins, or to avoid injury to any person. If Mr Vitamins is sold or merged with another entity, some or all of your personal information may be passed to a third party.    

How does Mr Vitamins protect customer information?

When you place orders through the Mr Vitamins website, those orders are processed through a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all the sensitive customer data we collect is protected by multiple layers of encryption and security to prevent unauthorised access. Also, please note that your credit card details are not stored online for more than the duration of a transaction.

Due to the nature of the Internet, we do not however guarantee or warranty the security of your personal information during transmission to us or storage by us. You disclose your personal information to us at your own risk. Please contact us immediately if you are aware of or have reason to believe there has been unauthorised use of your personal information in connection with our website, mobile application or associated third party sites.

What about Cookies?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Mr Vitamins’ cookies do not contain any personally identifying information. However, they do allow you to place your online order and login once you are subscribed. Most web browsers automatically accept cookies, but you can usually customise your preferred cookies settings on your web browser. You will need cookies enabled to use the Mr Vitamins web site.

Your Consent

By using the Mr Vitamins web site, you consent to the collection and use of the information mentioned above by Mr Vitamins. Should we make changes to our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Mr Vitamins may change the Privacy Policy at any time (without providing notification) by posting revisions to this web site https://www.mrvitamins.com.au/. Your visits to the Mr Vitamins website indicate your acceptance of the provisions of our Privacy Policy and your continued visits after such changes are posted indicate acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised policy please cease to access our website.

Text Marketing and notifications

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

Text Marketing Terms and Conditions

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

Mobile Terms of Service

To see our full mobile terms of service, click here.

Gift Cards

We offer the ability to purchase Gift Cards both in-store & online, with the freedom to be redeemed in any of our stores, or via our website, using the unique code provided with your virtual or physical Gift Card.

Gift Cards purchased online will take approximately 5 minutes to approve through our system and delivery virtually to the email used in the transaction.

Gift Cards are excluded from promotions & discounts, as well as being non-refundable. All Gift Card purchases are final.